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Address
Broomfield Hospital Court Road
Broomfield
Chelmsford
Essex
CM1 7ET
Contact
01245 362000
www.meht.nhs.uk/patients-and-visitors/our-hospitals/broomfield-hospital
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Manage Broomfield Hospital?
80 reviews from the local community
Read Feedback#11 of 22 Hospitals services in Essex
Broomfield Hospital Feedback
Not the NHS staff of years ago.
A lot of the nursing staff didn’t even bother to communicate – just swallow this, put a canula in without any explanation. A very few were kind and caring.
I was discharged from hospital 3 days after a neck of femur fracture operation (at least the anesthetist was lovely) without any physiotherapy/exercises to do.
The day of release was the first time I asked a nurse if I could have some pain relief, only to be ignored and told I’d be going home.
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Terrible, shocking and questionable
Skeptical as to whether the doctor I saw actually had real medical qualifications. He asked me to lay on the examination bed. But he couldn’t work out how the bed could be adjusted and dropped the bed at least by foot which jolted my neck and back (I was there for severe neck pain, query slipped disk) he had to get a colleague to show him. He then did an inadequate exam (he failed to check my face and neck) and was obsessed with telling me I had pins and needles…which I didn’t. I had shooting nerve pain.
He then drew me a picture of a stick man and put a pen ink blob where he thought my pain was emanating from. He was unprofessional, passive-aggressive, spoke over me in a dismissive manner and told me “I am the doctor” several times. I took a hospital referral letter which he dismissed, and advised advice from UCLH just 24 hours before was incorrect. Seeking medical help elsewhere.
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Usafe discharge from A&E
My 90 year old father in law was taken into A&E by ambulance. In the 8 hours he was there he was only offered half a glass of water. Despite being unable to stand, let alone walk, they tried to send him home by using a taxi, finally they sent him home with TWO cannulas’ left in his arm
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Disgraceful and unprofessional care
Billericay Ward doctors and registrar were rude, dierespectful and uncaring. They made judgemental opinions; were patronising and acted in a totally unprofessional manner.
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Wonderful, caring staff and thorough tests.
Incredible experience this morning at the Breast Unit at Broomfield Hospital. Was seen 10 mins before my appointment time. Staff were wonderfully kind and caring, explained in detail all the tests I was having. I felt completely at ease and reassured throughout the whole experience albeit that it was an uncomfortable procedure and I was nervous about the results.
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Left to die
Staff uncaring notes not kept up to date medicine not given at correct time DNR signed by doctors without family consent or patient kept in bed and deconditioned so much so they couldn’t stand end of life care appalling die after 48 hours total disgrace
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Lack of care and superiority
I am at Broomfield Hospital now waiting for my child to be offered Ibuprofen as advised by the doctor as my son has 39 degrees C temp and it doesn’t want to drop. They forgot. Such a lack of care and empathy! From the nurse to the doctor! They do not listen and are aggressive. They seem very unhappy with their role and are very rude. I hope I’m not gonna have to come back here again! It is a nightmare! Very impolite doctors and nurses. Not helpful at all.
And this is the children department. Emergency department for children. Such bad people with no mercy !
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Horrible experience!
Have been going regularly to get my bloods done for 2 years now. The personnel are usually excellent and caring. The man who attended to me today was rude and aggressive. When he couldn’t get the blood to come out, instead of massaging my vein, he roughly moved around the needle before pulling out aggressively. Then he started looking for a vein on the back of my hand and forearm. I was in so much pain that I asked for another phlebotomist who I have seen before. She was superb and drew my blood in no time. An experience I would not want repeated again.
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Great nurses
[I attended Broomfield hospital for an ultrasound scan in ward D140 and just wanted to feedback about how professional the two nurses were. They both made me very comfortable, explaining the procedure and showing the instruments to be used. They were friendly, chatty and kind. Unfortunately I didn’t take their names but wanted to pass on my thanks and compliments to them and say that they were a credit to the NHS. Thank you
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Out Patient prep for Surgery fantastic
[After a recurrence of breast cancer requiring extensive surgery/reconstruction (reviewed separately) i had contact with many different departments. CT staff, Blood takers, nuclear medicine, pre op assessment (both clinics) breast reconstruction team, breast cancer team (consultants, nurses, admin staff receptionists), St. Andrews unit (plastics team, Breast reconstruction nurses, Consultants and medical team and reception staff) day surgery team (B448), the anaesthetists even the medical photography man and the admissions lady (Cindy) have all been fantastic. Everyone has treated me with respect and kindness and have done everything they can to make my journey through this much easier. Thankyou – You made a difficult process much much easier. You all made a difference to me.
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Excellent care, respectful and caring staff
[The journey of bi lateral breast reconstruction using a four flap graft approach due to cancer is a difficult one emotionally and physically. I would just like to say how amazing the team on stock ward are. I was there following this extensive surgery and was pretty incapacited afterward for many days. As a very active person (gym every day, dog walking etc) i found being in so much pain and being so vulnerable extremely scary and incredibly frustrating. The staff were absolutely lovely. They are compassionate, caring, knowledgable and skilled and not once when i cried with pain and frustration did they judge me or make me feel badly. The comforted me (several times), made me laugh (every day), gave me medication when i needed it and treated me with respect and care my entire stay. Thankyou
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Patients views not taken into consideration
[Visited pain clinic. Staff miserable, consultant arrogant and dismissive towards what the patient is telling them. Consultant was of a poor appearance. Adivsed not to sit too long yet kept waiting for over 30 minutes with no apology.Very sarcastic. Not amused
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Really upsetting
[I found out that I was having an expectant miscarriage and the staff nurse at EPU made me feel even worse at one of the most difficult times in my life. Not only did she leave us all on our own for hours, she even asked me “why are you crying?” And then when I told her I felt abandoned it felt like she was having a go at me for saying something and that she has done her best and even asked me if I wanted a cup of tea. She was appalling. I wanted to be given the chance to ask questions. I have so many about how I lost my baby and no one has given me any chance to talk.
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Waited 5 weeks for results of x-ray
[Heard from many people who have waiting long times for the results of tests and x-rays causing a great deal of stress and anxiety
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Everyone so caring in the Oncology dept.
[From the surgeon, oncologist & the whole team who look after you, so caring & committed.
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Excellent, detailed explanations given.
[I have just returned from a visit to the Audiology Department where I was seen by an excellent trainee Audiologist. He gave detailed answers to my queries and spent time ensuring I understood my hearing results and how to use the hearing aids. He was sensitive to my inexperience and clear in his instructions. The technology used was first rate. The whole experience was reassuring and I am delighted with the results. National Health Service at its absolute best!!! Thank you so much!
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Inpatient stay in Surgical Emergency Ward
[I was admitted from A & E to the Surgical Emergency Ward. I was treated with the utmost respect and kindness. Mr Nigel Richardson was extremely courteous and explained my condition in an easy to understand way. He was very easy to talk to and he made me feel relaxed and that I was in excellent hands. Thank you to Mr Richardson and all the Doctors and Nurses in Surgical Emergency Ward. Professional and caring staff who were thorough and attentive throughout my stay. My only complaint is the Ward environment itself as it has no windows, which I find difficult as I love fresh air and being to see outside.
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A & E and Surgical Emergency Ward
[The Doctors and Nurses in A & E were considerate and caring and excellent throughout the time I was in A & E. I was seen by a doctor in a timely manner and all tests were carried out quickly.
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A really positive experience with my son
[My son had a bad reaction to a bar containing nuts and was very sick and had terrible stomach pain. We dealt with a triage nurse (lovely!) another nurse in pale blue who took my son’s temp etc (again, lovely!) and then a fantastic female doc (XXX – edited by HWE) who was kind, warm, very thorough and very reassuring. We couldn’t fault our experience, even down to getting my son a cheese sandwich as he was hungry. I couldn’t fault it. NHS at its best. Please pass on our thanks!
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Painfully slow
[Waiting times are joke for even the basic services. Staff walk around aimlessly and there seems to be more people behind reception desks than providing care. Air con works, which was nice. OK coffee from cafe.
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Visit to hand trauma unit
[Rude staff my appointment was at 9 was seen at 1, no explanation. Staff did not introduce themselves and because I dared ask how long I might have to wait they treated me appallingly.
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[XXX] care on respiratory ward
[Fantastic care from start to finish from our first class professionals in the NHS. [What was good about the service? How do you think this service could be improved? – edited by HWE] Everything was fantastic. Staff were amazing and the private room found for [XXX – edited by HWE] end of life was extremely helpful to us as a family. Thank you
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Fantastic care from absolutely everyone
[Husband was admitted just before Christmas to A&E and to an Intensive care ward. From start to finish the staff were amazing, professional and caring and kept us fully informed every step of the way. [What was good about the service? How do you think this service could be improved? – edited by HWE] Everything was fantastic. First class care from everyone.
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Excellent, caring and considerate staff
[Having had our share of misfortunes this last few weeks with several visits and admissions I just had to write in on behalf of our family. Everyone in Felstead ward were absolutely fantastic. Extremely, professional, kind and just as caring of [XXX – edited by HWE] final hours as we would have been at home. I cannot praise this hospital highly enough. [What was good about the service? How do you think this service could be improved? – edited by HWE] Cannot find fault at all. Kept fully informed every step and also consulted regularly. The staff are all fantastic.
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Christmas Eve we were warned of a 4 hour wait
[Our experience was very good – staff were brilliant as was the care given. Everything was very thorough. [What was good about the service? How do you think this service could be improved? – edited by HWE] The care given was excellent. Everything was explained. Despite being busy there was no sense that staff did not have time for me.
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Today's visit
[Eye Clinic – edited by HWE]
Bad. [What was good about the service? How do you think this service could be improved? – edited by HWE] The nurses were brilliant as usual but the Consultant [XXX – edited by HWE] really needs a lesson in attitude and ego tripping.
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Appointment Booking service Failure
Last Thursday afternoon I received a phone call offering me an appointment for today (Monday) in Maldon. I was surprised as I am normally treated at Broomfield. I queried this, and said I couldn’t make that appointment. She was persistent and offered me several others, and in the end I took one of these. It takes 3/4 of an hour to get to St. Peter’s. When I arrived the clinic was completely full of patients and they knew nothing about my appointment. The receptionist was unable to access any of my details as the supposed ‘appointment’ had blocked the computer. In discussion with the Maldon Receptionist I was told that the clerk would have known that the appointment had not gone through (and she was offering a series of appointments which did not exist) as soon as she physically tried to enter it on the screen, which is done after the phone is put down. What she should have done, was to pick up the receiver again , and explain the problem. I wonder if she realises that her actions not only wasted my time for an afternoon, (luckily I have a bus pass), Put caused a difficult situation for the Maldon Out-patients to solve – about 15-20 minutes, and will need another clerk contacting me to make a fresh appointment, and all the people who are involved with dealing with my complaint! – PALS, etc This is really unacceptable, and I hope somebody reminds her of this. [What was good about the service? How do you think this service could be improved? – edited by HWE] The Receptionist Supervisor at St Peter’s was very professional when dealing with the matter. The Clerk herself was obviously at fault, and the booking system ‘leaves much to be desired’. The software, and the fact that they are always working at such short notice. The woman should have thought it was highly unlikely that every appointment slot would be available at such short notice-but why wasn’t I being offered an appointment 2-3 weeks in advance, which allows me time to make necessary arrangements? It’s not an instantly urgent appointment after all.
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Ambulance called re coughing blood
My wife called the ambulance service after I started to cough blood the paramedic decided I should be taken in by Ambulance for tests at Brookfield. The care provided was excellent by all personnel. Couldn’t fault the care provided.
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Amazing dedication from the team in A@E
August bank my Mother in law was taking by the Ambulance crew to A&E because of her breathing and struggling to ear and drink. Mum had a large growth blocking her airways. At 11pm an emgency operation was performed, track’d to save her life. At 87 years of age firstly they convinced her they could help and not let her suffer in this dreadful way. After been discharged over a week beforehand from the Queens in Romford and refusing all treatment, as a family we were delighted mum let the Doctors and nurses on the ENT team help her.We might have limited time with my mum if this growth is cancer but at least her oksuffering will not be so tough on her. At present she is doing amazing Been cared for on the Billericay Ward. One amazing, dedicated and outstanding team.Xx [What was good about the service? How do you think this service could be improved? – HWE] Team managed to convince mum that they could help her live. Treated her with great respect.
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Left waiting for hours and all staff just lie
You never get the truth and me and my daughter are still sitting here from 9am this morning just waiting. [What was good about the service? How do you think this service could be improved? – HWE] Nothing was good. Animals in pain are treated better
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First Class A+E Dept at Broomfield Hospital
After having a fall, I made my way to A+E at Broomfield Hospital and was seen by both the triage nurse and a doctor within 1 hour and 6 minutes. I left within 90 minutes with both medication and equipment to recover at home.
The quality of service, especially during a busy Friday night, was surprisingly good.
[What was good about the service? How do you think this service could be improved? – HWE] Speed and efficiency
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Taken for granted
I expect Doctors to treat everyone equally and with respect without discrimination but I feel as if race and age was a factor in my diagnosis.
I was referred to XXX [edited by HWE] ward on the 7th July. The Doctor that saw me after 8pm suggested I have HIV because people my age don’t get sick. She said she had no probable cause to treat me as all my blood and urine test are ok.
Everyone gets sick and therefore care and attention should be provided equally without discrimination, I even how does the HIV result help, she failed to respond.
Bed in XXX [edited by HWE] was lopsided, no one cared to change it even though I mentioned it.
I had a terrible sleep, literally couldn’t sleep.
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No help finding care home for step father
My 83 year old stepfather was in Broomfield Hospital last year from early August until late September. He had Parkinson’s and dementia. He was on the dementia ward which we have no complaints about. My mother (in her seventies) was unable to cope with her husband at home and was looking for a place in a care home. He had deteriorated very rapidly and was suddenly needing 24 care that she was not capable of providing within their home. We asked for help in finding a care home but were told that we would not receive help from the hospital social work department because my stepfather would be self funding. About a week after my stepfather was admitted to hospital my mums brother died suddenly. This hit our family incredibly hard. My mum was absolutely distraught. We were trying to find a care home for my stepfather whilst dealing with the trauma and upset of my uncles death but were given no help due to my mums financial independence. It is incredibly difficult to find a care home let alone in stressful and upsetting circumstances. In the end my stepfather was in hospital for over 6 weeks as this is how long it took us to find a suitable place for him. I am utterly convinced that had we received a few hours help from the social worker we could have had [XXX – edited by HWE] out of hospital much quicker, therefore saving thousands of pounds. There seems to be no system in place to help families find suitable care homes unless they are funded by the state – which seems terribly short sighted when you weigh up the cost of a few hours help against the cost of the weeks that Ray spent in hospital. [What was good about the service? How do you think this service could be improved?] Staff and care was fantastic on the ward. Shame we weren’t allowed to have help from the social worker!
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I visited children's A&E
On Sunday afternoon, I visited A&E with my son who has hurt his wrist. I felt I had to write in to say how impressed I was with the excellent service you provided. Despite being busy and it was a weekend, we were dealt with very efficiently and the care we received was second to none. Within two hours of arriving there, we were on our way home with my son’s wrist was in plaster cast. From the initial assessment with the nurse, to the staff in x-ray and the follow up diagnosis and casting of the arm, we could not have received better treatment. Thank you all so much. It really highlights how fantastic the NHS is and that we are lucky to have such a great service. All too often people seem quick to criticise, but my experience was entirely different and a positive one so I wanted to express my gratitude. XXXX [Edited by HWE] [HWE: What was good about the service?] Efficient and quick. Great communication.
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Took 91 yr mum for investigations of cataract
Very full waiting rooms (2) but seen quite quickly for screening and then by Consultant who was brilliant -very friendly and gave clear descriptions of what he was doing, why and what he found, with straightforward presentation of options for mum.
[HWE: How do you think the service could be improved?] No water cooler evident in waiting areas. Very hot day so i went and found one in another clinic area, which i was familiar with.
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Cancelled appointment
Feedback via Healthwatch Suffolk at the Suffolk show-
I turned up for my appointment only to be told it had been cancelled, which was extremely inconvenient. I do not understand why they could not have called me in advance to let me know. No real apology either.
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Took my little boy to children's A&E
Can not express how much thanks and gratitude I have for the completely amazing nurses and doctors who looked after my little boy yesterday when I brought him in with breathing difficulties after he went under water at a children’s obstacle course race. With the added issue that the computer systems were down due to Ransonware which increased pressure on an already very busy dept the staff looked after us and ensures that my little boy had regular checks and looked into every possible reason for his condition. I felt we were in very safe hands and I can not praise the staff enough. Thank you so much ?? NHS we are very lucky we have have this service.The staff could have done no more absolutely 5 star!
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A&E - friendly efficient hardworking
Had to go to A&E as ambulance was going to be 5 hours! Bad service there. But once I got to the hospital I cannot fault the staff! From the lovely ambulance lady that got a wheelchair for me to the triage nurse, radiographer who xray’d my ankle to the lovely doctor who saw me. I was seen very quickly and out of A&E within an hour! The NHS is often slated but A&E were awesome. Now who do I complain to regarding the ambulance service? Ridiculously underfunded 🙁
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ENT Cancellation appointment over running
I can not believe or attended a cancellation appointment but they are over subscribed and are running 1hr behind, no communication from the receptionist or staff!!!
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Pain Management spinal procedures
Pain Management. I have been a patient of the Pain Clinic for several years, Advice and spinal procedures have ensured I am still as mobile as possible, with pain reduced. Staff are always agreeable, caring and informative. So far so good with admin and very happy with treatment received. A happy unit.
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Successful at every level
See my blog: http://andyflavoured.co.uk/nhs-revisited/
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Cannot fault the excellent care.
I was sent to A and E after a visit to the out of hours doctor with very high blood pressure. Within a short time of arrival I had been seen by the triage nurse and then shown straight through to a room with 6 beds. Straight away my blood pressure was take, blood taken for blood tests and wired up to a machine for an ECG. A consultant came and explained everything and prescribed tablets. I had to return today to see how my blood pressure was. Again I was shown straight through, blood pressure checked and then the consultant again came and answered my hundred and one questions clearly. Thank you to everyone from the lady at reception to all the staff in the unit I was in for their courtesy and care.
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It was an overall good service
Accident and emergency services. I received generally good service through out but a few bad experiences. I was admitted in and only a day after didn’t they put a tag on my edits with my details. I asked one of the staff making the beds in then morning for a nightie to change in as I hadn’t brought one from home to change in. The member of staff said I will bring it and he never brought it and every time I asked he said he would get ot but never did until I gave up. He also didn’t make my bed. My sheets were stained from blood that leaked whilst I was getting my cannula inserted this was in wars a204 My bed sheets were only changed on my 3day in hospital by a very lovely nurse in ward A207. However my first night in ward a207 was horrendous. I was in a lot of pain in the early hours of then morning at 4am I was getting hot, sweaty, cold and in a lot of pain. I buzzed and a young man came in and did my observations and saw that my body temperature was very high. I asked him for some pain medication and he left and never came back. At 4.30 I buzzed again another young man came and didn’t the same answer my temperature was high I asked for some pain medication and he left but never came back. It was only the third time at 5.30pm when I buzzed a different young man came and he took my observations and discovered my temperature was still high. He came back at 6am to give me some pain medication. I finally got to sleep at 6.30am when the medication started working.The day staff were better than the night staff.
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Very speedy response
The Breast Care Unit moved very quickly, after being diagnosed with Breast Cancer following a routine Mammogram recall. I saw the Consultant Surgeon and had surgery within 3 weeks of diagnosis followed by a consultation with a Consultant Oncologist and further treatment. There was absolutely no delay and the Breast Care Nurses were available to give further information and support. I felt very lucky to be cared for by this team.
Very efficient service which quickly rolled into action as soon as they picked up the potential breast cancer on the routine Mammogram. The vast majority of the staff were very caring and informative. The only problem is that the results clinics can be delayed which causes quite a lot of distress if you are awaiting a result of a biopsy. However, I understand that the unit is busy and that people need to be given the amount of time they need with the Consultants.
Thank you, Breast Care Unit for all the care and speed with which you dealt with my case.
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Blood test clinic
I had a good experience at the Christ Church Phlebotomy clinic in Chelmsford, having been referred there for a blood test by my GP. The service was running on time and the whole process was very straightforward.
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first visit to broomfield.all staff courteous
Neurology Department. All staff happy to help
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Grand child poorly
Ambulance & Childrens A&E. The hospital were excellent
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Fantastic service provided by very helpful st
Accident & Emergency Department. From the moment of arrival, reception staff were friendly and helpful. The children’s emergency care is bright and cheery. HCSW …..[edited by HWE] and FY2 [edited by HWE] were absolutely brilliant! We were very impressed by the service we received.
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No care
Terrible experience trying to renew my tablets, and I do not mind paying. Very bad at planning, no contingency. Feels like consultants swim while the staff having a rest, sorry but it needs to be said.
Checking direct number is a challenge, calling an operator is very challenging too, terrible!
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Poor
Plastic Surgery Department. It fully informed upon surgery received four years ago..
[Could be improved by] Being told relevant information from having an operation .. being listerened too..
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Horrible Pharmacy
The pharmacy waiting time is horrendous and the pharmacists are arrogant
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A very good experience in A & E
I arrived about 1 am with severe abdominal pains, I was seen reasonably quickly, by Triage and then by the doctor, It was not immediately apparent what was wrong with me but it looked like Gastritis which i have a history of and the blood tests were not yet available so I was given the option of waiting for the results but because it was late and i was tired I decided to go home. I was given medication and left with the promise that I would be called if the blood tests revealed anything. This took about 2 hours in total which I think is reasonable. I received a phone call from the doctor at about 6 am requesting that I come back because the blood tests were abnormal. I returned and was seen straight away, taken to x-ray by the doctor, then sent for an ultrasound scan and then admitted with Pancreatitis. I was looked after exceptionally well by everyone that I encountered.
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Dermatology department is amazing
Dermatology Department. The doctors in this department are caring and exceptionally knowledgable. I feel like i’ve been receiving private healthcare. Always seen within 2 weeks and appointments are always on time.
Cannot fault any part of the service. From seeing my GP, to getting an appointment and then seeing the specialist all within 2 weeks is exceptional. The nurses present during minor ops are also very professional and caring.
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Positive, productive and reassuring
Paediatric Epilepsy/Neurology Department. When I leave an appointment I feel I have been listen to and a plan is always set in place for my daughter which has always been followed and completed. My daughter has a rare genetic condition so the support of the consultants and nurses I would be lost without.
Appointment run on time, I am listened too and alway given good information or a plan to follow which has always been met. Always willing to help and are at the end of a phone or email.
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Positive, productive and reassuring
Paediatric Epilepsy/Neurology Department. When I leave an appointment I feel I have been listen to and a plan is always set in place for my daughter which has always been followed and completed. My daughter has a rare genetic condition so the support of the consultants and nurses I would be lost without.
Appointment run on time, I am listened too and alway given good information or a plan to follow which has always been met. Always willing to help and are at the end of a phone or email.
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Three operations cancelled
Plastic Surgery. Waiting for surgery since April 2015, I have had three appointments (October 2015, April 2016 and June 2016 all cancelled less than 24 hours notice due to no theatre staff on all
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Excellent service Alround
My Son [edited by HWE], cut his tounge and was bleeding badly. From the arrival of the paramedics through to getting to A&E and seeing the specialist was seamless and fast. Advice given and reassurance from the staff was very professional. Being an employee of the NHS, I must say on the service we received from the emergency services was very good, staff were caring, top marks. A big thank you. Whole experience was very good. The play area on Phoenix ward is excellent for children. Ward areas very clean, staff freindly. CQC may need to re-evaluate their report!
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Treated 26/5/16 for epeleptic fit.
The whole experience was so well managed I do not have the education or vocabulary to express my thanks The paramedics were amazing and the staff in A&E, under [edited by HWE] were professionalism and care itself. Professional, caring, understanding and efficient. I do not think it could be improved
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If I could give less stars, I would
Maternity Services. Dreadfully run. Never answer the phone. Don’t book appointments in. Generally **** [edited by HWE]
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Fantastic department
Paediatrics epilepsy / neurology. All members of staff are helpful & friendly. [edited by HWE] are attentive during appointments. Since seeing them we have progressed in our understanding of what is happening with our child. The investigation is ongoing and they provide continuity of care. They help to direct us to services available. An invaluable department. Since we have been under the care off [edited by HWE] l we have made steps in the right direction to diagnose & treat our son. Grateful for all they have done & continue to do.
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Outstanding care
My son was admitted to phoenix childrens unit, we recieved excellent care from both nursing staff and the medical team. All staff members were friendly and approachable. I would recommend this unit.
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couldnt ask for more
Pediatrics/children services. My son is 3 and has many medical problems, including Epilespy. We moved from Wickford to Burnham in Dec 15 and therefore from the care of Basildon to Broomfield Hospital. What a complete difference to our lives it has made. Dr [edited by HWE] and the Epilespy Nurse [edited by HWE] have given us all the help that we need, when we need it. They are on time for appointments, which is so important when dealing with children with special needs. They are contactable outside of appointments.
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Outstanding- Professional & Empathetic
We saw Dr [edited by HWE] (Consultant Paediatrician with special interest in Neurology) & [edited by HWE ] (nurse) in a traumatic time. Their level of knowledge & expertise is excellent. However it is their understanding , level of service and their exemplary mannerism when interacting with our child & family which has prompted me to write a glowing review. The follow up appointments with Dr [edited by HWE] and responses to further issues were prompt & solution driven. We only have high compliments for the Dr for his amiable approach and level of care. A nurse [edited by HWE], in the paediactric department, deserves a special mention as she was superb in ensuring our child felt both safe and assured, in an earlier overnight stay.
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Half a bottle of Barium Sulfate later...
Arriving for a scan for an elderly relative, no medical/prescription form asked for, drank half the bottle of liquid before being asked to talk in private, to be told no need for the scan as what GP wants to see can be seen on previous scan. There were several comings and goings by the medical staff member speaking to us, for them to finally take a scan. Not necessary to finish the liquid in the bottle! Relative stressed by situation and confused. Not an enjoyable experience, felt like we were given the scan just so we would be gone.
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Excellent care delivered professionally
My mother has been diagnosed with lung cancer — her treatment from GP to Consultant via X Ray etc at both Broomfield and Braintree Hospitals has been first class. Thank God for the NHS and the Staff.
I would also like to highlight how the hospital buildings themselves have improved – Braintree is exceptional and Broomfield has improved immeasurably – both are airy with natural light (where possible) and the cafe and shops are excellent and well thought out
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inconsiderate
Respiratory Medicine. The illness was treated but not the patient.
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Amazing care for 3 year old son
Paediatric/children services. Our young son has severe chicken pox and a viral infection. The paediatric unit at Broomfield were brilliant from the staffing to the care given. As concerned, tired and stressed parents the time dedicated to our own care, as well as our boys was beyond any we expected. Nothing was to much to ask and in fact the staff were simply aware of the need and always incredibly kind.
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my husband has recently been an in and out pa
Accident and Emergency Services. All the staff, were kind, efficient and friendly
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friendly,happy,safe,heard ,helped
Paediatric neurology clinic- from the receptionist,nurses to doctors are friendly,kind and Happy !!! We have always been given time to express any concerns and have been listened to no matter what the matter is. My child is treated great , given time when needed, let to help with any act the doctor/nurse are doing . My child enjoys to see the same doctor/nurses at the same place, she is comfortable to express her feelings to.As a parent I feel that I have support within this clinic and I can always ring and will be rung back (always) . Most of all its lovely to see all of the doctors/nurses happy and smiling, in turn it makes us as a family happy to be there to . Thank you
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Good
Good care during A&E visit & when admitted to ward & great care during getting a diagnosis but could do with a bit more time with consultant to get a better understanding of my sons condition. I don’t think seeing him every 4 months is enough (Neurology Department).
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When I left I felt positive
Paediatrics/children services. I felt the doctor listened and wanted to help. I didn’t feel rushed or like he didn’t have time for us. He gave advice, help and support which has all been applied.
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Welcoming, friendly and kind
I attended an ENT appointment at St Peters Maldon. I was welcomed by the recepetion sister and the consultant I saw was thorough, kind and wanted to know my opinion of the agreed plan of action.
I came away satisfied that I understood my managment and the options for future treatment if needed.
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excellent all round service
Plastic Surgery Department. My elderly mother had an operation on her leg today.The staff who looked after her were of the highest quality and I must congratulate them all.I would like to mention the nurse who looked after my mother during her operation,her bedside manner was of the highest calibre and would like to offer my thanks for all her help today in reassuring my mother during her operation.Many thanks once again to all the staff for your help today.
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Poor Experiences - Dermatology Clinics
I (should) have 3 monthly appointments.
Last summer offered evening appointment – great idea, but pharmacy closes at 6 p.m. Option was to take prescription to pharmacy next morning , or take prescription to GP dispensary who can then Fax the prescription to Broomfield and medication SHOULD arrive within week – 2 weeks later I started prescribed medication.
Last week it was realised I had not been given an appointment within the 3 months (I’d forgotten), and received a phone call – could I attend following evening (no I was going out, also won’t have another evening appointment), Phone call the next day -could I attend appointment at 9.30 or 12.30 next day. Is this a cost effective way to run a booking service? 2 staff in 2 phone calls- I don’t think I was filling cancelled appointments. Appointment itself -yet again I was closely questioned as to why I wouldn’t come off the drug which is the cause of the psoriasis – of course I won’t – last time I came off it, yes the psoriasis cleared in 2 months, but within 3 months I was in the Linden Centre, and was 2 more times during the year – each of these was on a section! (I have Bipolar Affective disorder. Why a consultant from Dermatology would waste time and money writing letters to my G.P. / psychiatrist asking for me to be taken off Lithium, when they have in their file the original referral which has clearly explained the reason for the dermatology referral is beyond me. Part of the problem is that physical health practitioners know virtually about mental health care – I was having to explain very basic facts. Luckily I am articulate and well- sometimes I have attended the clinic while very depressed. Each time you get a new doctor you go through the same taking of case history, with specialists asking questions which show their ignorance of mental health.
What is being done to make sure Physical Health doctors have sufficient knowledge of mental health care in order that they can provide effective care of people with mental ill health. (I have never found the reverse to be a problem.
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Very helpful
Neurology Department. After having difficulty getting my sister to the hospital, the consultant agreed to see me on my own and then suggested that I could email him about my sister’s medication in future.
I would not have thought of asking, but it has saved a lot of time and stress and has been very helpful.
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Past the 18 week limit and still no action!
Ophthalmology Department. My husband was referred to this hospital for treatment on his eyes. The consultant didn’t turn up for the first appointment, so another appointment was made but that was 2 months later. He has now been told he needs surgery but it won’t be until about May time – that will be about 32 weeks! Dreadful way to treat anyone. No impressed at all.
Most of the staff, apart from the consultant, were very friendly and helpful.
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Icu don't care
Family member was taken to icu and was ventilated on a range of drugs throughout the time he was in icu 3 weeks to b exact we as a family were updated once by the Dr’s and not even told when he was moved to the high dependency which is a different unit in a different part of the hospital was told we weren’t told because it’s the same unit no it’s not. While in itu I overheard nurses gossiping [edited] this is unacceptable and these are full grown adults at a senior nurse level I was outraged at how unprofessional a team can be I understand you have to have some sort of laugh at work but there’s a time and a place I overheard saying different areas didn’t know what they are doing in fact I didn’t hear a positive word about another unit or area. As a hospital it should be a place where team work is important and assisting areas in need should be supported not spoken to like they are stupid. [Edited] An update from nurses would have been nice not the face of oh they’re back again .
The time spent on hdu was different very professional team who collaboratively together smiling and working hard and the ward we went to after were so helpful and attentive to patient care it was a pleasure to see however the experience in icu has given me a bad view and feel this needs to be shared some will say I should be greatful my relative has lived but hearing what he heard from him isn’t acceptable just shows you should be careful what you say . Better communication less gossip more professionalism.
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Efficient and professional
I have had reasons to visit Broomfield quite a lot lately; for myself and with my daughter. The new layout is excellent and takes some of the stress out of our regular visits. Only downside is the parking- or lack of it! I have to arrive at least 30-45 mins before our appointments as we can not park very quick and often end up in a stand off!!!
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emergency clinic don't communicate effectively
I was referred to emergency ent clinic on arrival to the hospital I was disgusted to see a health care assistant in a apron and gloves in a non clinical area just chatting to a domestic about her holiday pretty sure this is against infection control. On arrival to ward nursing staff helpful and accommodating. When seeing the Dr I explained what had been wrong … she the proceeded to tell me I could have been seen in my own hospital and she wouldn’t be writing to my gp to tell her the outcome of the examination as she didn’t have the time to do this or the staff to do it for her I left with no answers and still an on going problem.
More effective communication with community services for on going quality care needed.
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Busy service with caring staff
My nan who is in her nineties recently had an operation to remove 3 cancerous lumps in the plastic surgery department. The waiting time was around 3 hours so it was a long day for her, but she spoke very highly of the staff and particularly the nurse who held her hand during the operation.
In terms of how the service could have been better, it would have been useful if my nan was given written information on aftercare as she came home very confused about what to do next. When I called the Mayflower ward that night, I was given useful advice by phone but it would have been better if my nan had something written down.
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